Refund and Returns Policy

Effective Date: January 6, 2025

Thank you for shopping at corestreampc. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a refund and returns policy to make the return process as simple as possible. Please read through our policy below for more information on how to return items and receive a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels attached.
  • You must contact us within 30 days from the date of receipt of your order to request a return or exchange.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@corestreampc.com or call (507) 754-5046 to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once approved, we will provide you with instructions on how to return the item.
  4. Please ensure the item is carefully packaged to avoid damage during shipping.

3. Return Shipping Costs

  • Domestic Returns: We offer free returns within the United States. We will provide you with a prepaid return shipping label.
  • International Returns: For international orders, return shipping costs will be the responsibility of the customer, unless the item is defective or damaged.

4. Refunds

Once we receive the returned item and inspect it, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account.

  • Partial Refunds: If the returned item is not in its original condition, damaged, or missing parts, we may issue a partial refund.
  • Non-Refundable Items: Gift cards and items on sale or clearance are non-refundable.

5. Exchanges

If you would like to exchange your item for a different model, color, or size, you can return the item for a refund and place a new order for the item of your choice. Please contact us for assistance with exchanges.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will issue a full refund or send you a replacement free of charge. To process your claim, please send us photos of the damaged or defective item, along with your order number.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Watches that have been worn, altered, or resized.
  • Items that are personalized or custom-made.
  • Gift cards and clearance items.

8. Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. We process orders quickly to ensure timely delivery, and once an order has been shipped, it cannot be canceled. If your order has not yet shipped, we will make every effort to cancel it and issue a full refund.

9. Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer service team: